> ## Documentation Index
> Fetch the complete documentation index at: https://docs.videntic.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Email
> How Videntic delivers scheduled reports to your inbox.
Videntic uses email as its primary delivery channel for reports. There's no configuration you have to do — if you've scheduled reports and added recipients, delivery is automatic. This page explains how it works and how to troubleshoot when it doesn't.
## What Videntic sends by email
* **Scheduled reports** — a PDF plus an inline summary, on the cadence you picked.
* **On-demand reports** — when you click **Generate report** from the app.
* **Transactional notifications** — verification confirmations, plan changes, integration errors.
Videntic does not send marketing email to your tracked recipients. They only receive what you scheduled.
## Sender address
Reports are sent from `reports@videntic.com` by default. Transactional email comes from `noreply@videntic.com`.
If corporate email filters are rejecting messages, add both `reports@videntic.com` and `noreply@videntic.com` to your allowlist. Most enterprise mail gateways let you do this at the domain level for `@videntic.com`.
## What a report email looks like
The email body has a short inline summary with the four headline metrics and the trend since the last report. The full PDF is attached. Most readers skim the inline summary; the PDF is for anyone who wants the detail.
A "view online" link in the body opens the report inside the Videntic app — useful for stakeholders who *do* have an account and want to click through to specific widgets.
## Managing recipients
Recipients are configured per website, from **Settings → Reporting**. See [Schedule reports](/how-to/schedule-reports) for the walkthrough.
Basic plans allow one recipient per website. Pro and Max plans allow unlimited recipients, which makes distribution lists (e.g. `marketing-all@yourcompany.com`) a reasonable choice.
## Delivery reliability
Videntic uses a professional transactional email provider, with authenticated sending (SPF, DKIM, and DMARC aligned for the sending domain). In practice this means:
* Mail lands in the primary inbox for most mainstream providers (Gmail, Microsoft 365, iCloud).
* Some strict corporate gateways may require you to allowlist the sender.
* Bounces are surfaced in **Settings → Notifications** so you know when an address stops working.
## Troubleshooting
**A recipient isn't getting reports**
1. Confirm the address is listed in **Settings → Reporting → Recipients**.
2. Ask the recipient to check their spam/junk folder.
3. Check **Settings → Notifications** for a bounce message against that address.
4. If the mail server rejected the message, your IT team will need to allowlist `@videntic.com`.
**The PDF attachment is stripped**
Some corporate gateways remove attachments from external senders. The inline summary in the email body still contains the headline metrics and a deep link to the online version of the report — use that as a fallback, or ask IT to allow PDF attachments from `@videntic.com`.
**Duplicate reports**
If a recipient appears in multiple places (e.g. direct recipient *and* a distribution list they're on), they'll get duplicates. Deduping happens at the address level, not across lists.
**Want to use your own sender domain**
Custom sender domains aren't available on self-serve plans. Enterprise customers can ask about custom sending; [contact sales](https://videntic.com/contact) to discuss.
## What email *doesn't* do yet
Videntic doesn't currently offer:
* Custom email triggers (e.g. *"email me when my SOV drops"*).
* Digest emails across multiple websites in one message.
* Inbound email (reply-to-send doesn't work; replies go to a monitored support address).
Some of these are on the roadmap. If you have a specific need, let support know — it helps prioritize.
## Related
What's in every report Videntic sends.
Set cadence and manage recipients.
Recipient limits and cadence by plan.
Broader troubleshooting, including email specifics.