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All subscription management happens in Settings → Billing inside the app. This page explains what each action does and when to use it.
Videntic uses Stripe as the billing provider. Payment method changes, invoices, and tax settings are handled through the Stripe Customer Portal, linked from Settings.

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Upgrade

Upgrades take effect immediately. You get access to the new plan’s features within a minute, and Stripe prorates the difference against your next invoice.
1

Open Settings → Billing

Click your avatar → Settings → Billing.
2

Click the plan you want

Plans are laid out side by side. The CTA will say Upgrade for higher-tier options.
3

Confirm

Stripe charges the prorated amount. Your plan updates instantly.
If an upgrade unlocks a feature you were waiting on (e.g. Sira on Pro, or CMS publishing), try it right away — no reload needed.

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Downgrade

Downgrades are scheduled for the end of your current billing cycle. You keep your current plan’s features until then.
1

Open Settings → Billing

Same place as upgrades.
2

Click the lower-tier plan

The CTA will say Downgrade to [plan].
3

Confirm the scheduled change

You’ll see the date the downgrade takes effect.
If you exceed the new plan’s limits (e.g. you have 7 competitors and downgrade to Basic which caps at 3), the extras aren’t deleted — they’re paused. The oldest-added entries remain active up to the new cap. Upgrade again and they reactivate.

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Cancel

Cancellation stops your subscription from renewing. You keep access until the end of the paid period.
1

Open Settings → Billing

Same place.
2

Click Cancel subscription

Near the bottom of the page.
3

Confirm

We’ll ask for a reason (optional — it helps us improve).
After the paid period ends, your account moves to a read-only state: you can still log in and view past reports, but new analyses won’t run and features gated to paid plans are unavailable. Upgrade at any time to resume.

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Failed payments and grace period

If a payment fails, Videntic doesn’t immediately lock you out. Instead:
  1. Stripe retries the charge on its standard schedule (typically 3 attempts over 2 weeks).
  2. Videntic sends a notification email at each attempt so you can update your payment method.
  3. If every retry fails, your account moves to a short grace period (about 7 days) where you still have full access.
  4. After the grace period, paid features are restricted until a successful charge occurs.
You can update your payment method any time via the Stripe Customer Portal link in Settings → Billing.

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Changing the billing contact

The billing contact (the email address that receives invoices and payment notifications) is separate from report recipients. Change it in Settings → Billing → Billing email.

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Invoices and receipts

All invoices are available in the Stripe Customer Portal. From Settings → Billing, click Manage billing in Stripe to open the portal, where you can:
  • Download every historical invoice as a PDF.
  • Update your billing address and tax ID (VAT, etc.).
  • Change your payment method.
  • Pay outstanding invoices manually.

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Data retention after cancellation

Your data stays on your account indefinitely after cancellation — analyses, audits, drafts, brand documents, competitor history, everything. You can resubscribe and pick up where you left off. If you want to delete your account and all its data, email [email protected]. Deletion is a permanent action we do manually to avoid accidents.

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Custom billing (VAT, POs, annual contracts)

Enterprise plans and some Max customers can be invoiced annually, pay by wire transfer, and have custom VAT or PO workflows. If you need any of those, email [email protected].

Plans

Side-by-side comparison.

FAQ

Common billing and account questions.

Contact support

For anything not covered here.
Last modified on July 15, 2026