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Each Project has its own Project Subscription and Plan Entitlements. Open the Billing area for the Project you want to change, and confirm the Project name before acting. A Workspace with several Projects may have different Plans or renewal dates for each one. Enterprise Projects use externally managed billing. Their Billing area directs you to contact the Videntic team for changes.

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Change a self-serve Plan

1

Open the Project's Billing area

Select the Project, then open Settings → Billing.
2

Compare the available Plans

Review the Plan cards, billing interval, and price shown for this Project. Any Workspace-specific price shown in the app is the one to use when deciding.
3

Review the change

Select the new Plan and read the confirmation. The app shows the impact of a downgrade, including limits that would change.
4

Confirm and check the status

Confirm the change and check the subscription status in Billing. Upgrades take effect when the plan change succeeds and can be charged immediately. Downgrades are scheduled for renewal, so the current Plan remains in force until that date. Switching from yearly to monthly is also scheduled for renewal, even if the new Plan has a higher feature level.
For a self-serve Plan downgrade, existing Prompts and Competitors remain configured. Lower ceilings can prevent you from adding more until you are under the new limits. If your agency Workspace reduces its shared Prompt Pack or a Project allocation, excess active Prompts can be deactivated after the lower capacity takes effect. Review the Prompt Library after that change; deactivated Prompts and their history are kept.

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Update payment details and find invoices

In Settings → Billing, use Manage in the Payment method section to open the Stripe Customer Portal for a self-serve subscription. The Billing page also shows recent invoices, with a View invoice link when an invoice URL is available. If an invoice or payment action is unavailable in the app, contact [email protected] with the Project name and invoice date. Do not send card details by email.

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Cancel a self-serve subscription

  1. Open the correct Project’s Settings → Billing.
  2. Select Cancel Subscription and read the confirmation prompt.
  3. Confirm the action, then check Billing for the cancellation status. For a paid subscription, note its period-end date.
For a paid subscription, cancellation takes effect at the end of the current billing period and access continues until then. Cancelling during the Trial takes effect immediately. Keep a copy of any reports you need for your own records. If you need to change the cancellation or discuss data retention, contact [email protected] before the period ends.

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If a payment fails

A self-serve Project can keep its Plan access while its subscription is past due and Stripe is retrying payment. That retry window is the Payment Grace Period; it is not an additional period after retries finish. If Stripe stops retrying and the subscription becomes unpaid, subscription-gated actions can be restricted while existing Project data remains viewable. Open Settings → Billing → Manage to check the payment method and any outstanding invoice. If the app does not show a way to resolve it, contact [email protected] with the Project name and invoice date.

Plans

Compare the current Plans and limits.

FAQ

Answers to other billing questions.
Last modified on September 28, 2026