FAQ

Short answers to the questions that come up most often. For anything that’s not here, email [email protected].

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Product

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How is Videntic different from a regular SEO tool?

Traditional SEO tools track where you rank in Google’s organic search results. Videntic tracks whether LLMs — ChatGPT, Perplexity, Gemini, Claude — cite you in their answers. The techniques that move Google rankings don’t automatically move AI visibility; Videntic measures the new channel, audits your site for it, and tells you how to improve.

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How often does Videntic re-run my analyses?

Depends on your plan’s cadence. Daily scheduled analysis is available on Pro, Max, and Enterprise; Basic runs twice weekly (Monday & Thursday). You can also run an analysis on demand at any time. Report delivery cadence is configured per website in Settings → Reporting.

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Can I run an analysis on demand?

Yes. Click Run analysis from the dashboard any time. An on-demand run executes your active prompt library — it doesn’t draw down a separate monthly budget.

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Which LLMs does Videntic test against?

ChatGPT, Perplexity, Google AI Overviews, and Gemini. The list evolves as AI search evolves; we prioritize the models real customers ask our customers’ categories about.

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How long before I see results after publishing a new blog post?

Usually one to two analysis cycles. LLMs need to re-encounter the new page in their crawl or index before citations shift, so expect 1–3 weeks depending on the model. Perplexity tends to pick up new content fastest; ChatGPT is slower.

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Does Videntic publish content on my behalf?

No. Sira can draft content and push it to Shopify or WordPress as an unpublished draft. The final publish action is always yours.

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Data and privacy

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Does Videntic train AI models on my data?

No. Your content, your analyses, your drafts, and your uploaded brand documents are used only to serve your workspace. They’re not used to train shared models or any other customer’s data.

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Where is my data stored?

In the EU. Our infrastructure runs in European data centers and we use EU-hosted subprocessors where available (see our privacy page for the current list).

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Can I delete my data?

Yes. Cancelling your subscription keeps your data accessible so you can pick up later. If you want permanent deletion, email [email protected] and we’ll wipe your account — permanent action, no undo.

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Who can see my data inside Videntic?

Your workspace is private to the accounts invited to it. Videntic employees can only access customer data with explicit permission for support purposes and under audit. A small number of senior engineers have standing access to production for incident response.

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Billing

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How does the free trial work?

Every new account gets a 7-day free trial of a paid plan. You pick Basic, Pro, or Max at signup and get full access to that plan — including its prompt library size, competitor slots, and features — for the length of the trial. You won’t be charged until the trial ends, and you can switch plans or cancel any time before then. See Plans.

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Can I change plans later?

Yes, any time. Upgrades are prorated and take effect immediately. Downgrades take effect at the end of the current billing cycle. See Managing your subscription.

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Do you offer annual billing?

Yes, for Max and Enterprise plans. Email [email protected].

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What happens if my payment fails?

Stripe retries on its standard schedule, and Videntic gives you a ~7-day grace period with full access after the last retry fails. You won’t suddenly lose access on a failed charge.

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Does Videntic charge VAT?

Yes, where applicable. Invoices include VAT for EU customers. Add your VAT ID in the Stripe Customer Portal (Settings → Billing → Manage billing in Stripe) to get it reflected on invoices.

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Team and access

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Can I invite my teammates?

Team accounts are rolling out gradually. For now, every Videntic account is single-user. Reports can be emailed to an unlimited number of recipients (on Pro and Max), so stakeholders can follow progress without a login.

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Can my agency manage multiple clients from one account?

Today, each client would need their own Videntic account. Multi-client agency features are on the roadmap — contact us if you want to talk about your use case.

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Integrations

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Which CMSes do you support?

Shopify and WordPress. See Shopify and WordPress for setup.

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Do you integrate with Google Analytics?

Not directly yet. We’re evaluating a GA integration that would let Videntic correlate AI visibility with downstream traffic. If that would be valuable to you, let support know.

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Can I export my data to Looker / BigQuery / a warehouse?

Not yet. Reports export as PDF; programmatic data export is on the roadmap. For urgent needs, email support.

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Still stuck?

Email support. We typically respond within a business day; Pro and Max customers get priority support with a faster SLA.