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Videntic uses email as its primary delivery channel for reports. There’s no configuration you have to do — if you’ve scheduled reports and added recipients, delivery is automatic. This page explains how it works and how to troubleshoot when it doesn’t.

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What Videntic sends by email

  • Scheduled reports — a PDF plus an inline summary, on the cadence you picked.
  • On-demand reports — when you click Generate report from the app.
  • Transactional notifications — verification confirmations, plan changes, integration errors.
Videntic does not send marketing email to your tracked recipients. They only receive what you scheduled.

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Sender address

Reports are sent from [email protected] by default. Transactional email comes from [email protected].
If corporate email filters are rejecting messages, add both [email protected] and [email protected] to your allowlist. Most enterprise mail gateways let you do this at the domain level for @videntic.com.

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What a report email looks like

The email body has a short inline summary with the four headline metrics and the trend since the last report. The full PDF is attached. Most readers skim the inline summary; the PDF is for anyone who wants the detail. A “view online” link in the body opens the report inside the Videntic app — useful for stakeholders who do have an account and want to click through to specific widgets.

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Managing recipients

Recipients are configured per website, from Settings → Reporting. See Schedule reports for the walkthrough. Basic plans allow one recipient per website. Pro and Max plans allow unlimited recipients, which makes distribution lists (e.g. [email protected]) a reasonable choice.

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Delivery reliability

Videntic uses a professional transactional email provider, with authenticated sending (SPF, DKIM, and DMARC aligned for the sending domain). In practice this means:
  • Mail lands in the primary inbox for most mainstream providers (Gmail, Microsoft 365, iCloud).
  • Some strict corporate gateways may require you to allowlist the sender.
  • Bounces are surfaced in Settings → Notifications so you know when an address stops working.

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Troubleshooting

A recipient isn’t getting reports
  1. Confirm the address is listed in Settings → Reporting → Recipients.
  2. Ask the recipient to check their spam/junk folder.
  3. Check Settings → Notifications for a bounce message against that address.
  4. If the mail server rejected the message, your IT team will need to allowlist @videntic.com.
The PDF attachment is stripped Some corporate gateways remove attachments from external senders. The inline summary in the email body still contains the headline metrics and a deep link to the online version of the report — use that as a fallback, or ask IT to allow PDF attachments from @videntic.com. Duplicate reports If a recipient appears in multiple places (e.g. direct recipient and a distribution list they’re on), they’ll get duplicates. Deduping happens at the address level, not across lists. Want to use your own sender domain Custom sender domains aren’t available on self-serve plans. Enterprise customers can ask about custom sending; contact sales to discuss.

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What email doesn’t do yet

Videntic doesn’t currently offer:
  • Custom email triggers (e.g. “email me when my SOV drops”).
  • Digest emails across multiple websites in one message.
  • Inbound email (reply-to-send doesn’t work; replies go to a monitored support address).
Some of these are on the roadmap. If you have a specific need, let support know — it helps prioritize.

Reports

What’s in every report Videntic sends.

Schedule reports

Set cadence and manage recipients.

Plans & billing

Recipient limits and cadence by plan.

Common issues

Broader troubleshooting, including email specifics.
Last modified on April 19, 2026